Our service and expertise is in DESQ Management module - containing four basic principles of doing marine supply business - Development, Environment, Security, Quality.
With full awareness of rapid global changes in technology development, quality procedures and requirements we follow the trends in application and use of marine equipment. Necessity of adequate development will secure future profits and return on investments during products life time and its exploitation. We provide to our clients full technical know how and support to understand better vessel requirements, use of adequate materials and procedures to avoid any possible misuse. Our policy to take constantly active communication and listening for our clients needs heads to better level of satisfaction and it is guarantee of future success.
Taking care of our environment is our responsibility, and we take it seriously. We perform our operations and services a way that the impact on the environment is as low as reasonably practicable and that all international and national environmental laws are adhered to. HSE procedures during whole process from part production and storage, to delivery on board is overseen with utmost diligence. Wherever possible we prefer to use recycled or recyclable materials. None of our products contain asbestos according to SOLAS II-1 regulation, all used oils and paints in the process are completely environment safe and approved; while packing adheres to regulation and guidelines for wood packaging material in international trade. We acknowledge that our clients’ vessels operate in areas of rich animal life and we focus on minimizing the footprint we leave behind.
We are aware of the global issues nowadays. Our clients can be completely confident that our interactions are completely legitimate and transparent, protecting in any time our clients privacy. Our CRM system will secure confidential electronically communication and during whole process from the inquiry until supply on board clients will have at disposal full commercial documentation follow-up and support. We take care that if it necessary goods will be neutrally packed, all the shipments will be handled with first class global forwarders like DHL, FedEx, UPS or world-known airliners and we will secure that shipment will not be ADR or IATA restricted. We provide to our clients full service for smooth customs clearance, while all of the goods are clearly declared with materials built in, its weight and proper international HS code stated on. In any time our clients can track delivery status of the shipment during transportation by inserting AWB tracking code in field below.
Implementing of quality standard and procedures is non-negotiable and invertible. All our products are original parts and OEM made according to original documentation with tracked record of quality. We take care about material quality, production process, quality control and measurement protocols of each single spare. When we are supplying complete pump unit then our all parts built have material analysis follow up, parts under the pressure are tested and certified before assembling, all rotating parts are balanced, pumps are hydraulically tested, noncorrosive protection is under the highest standard. All rotating, pressure and electrical parts are clearly marked following international standards. Complete pump units are supplied with CE declaration of conformity in accordance of EC/EN and ISO directives for design and manufacture of pump units and its safety, as well our pumps follow factory certificate, chamber of commerce certificate and surveyor's society certificate if it requested by the client.